i had that problem in my old 87 camry with detachable faceplate...make sure the cd is not hitting the faceplate when it comes out...if it is it wont come out. so align the opening in the faceplate to the opening in the box so that the cd that come out....if this is the problem...you can fix it by putting a coin or something to hold the faceplate in place so the cd can come out. hope it helps.